If FridgeMagnets.com have caused a mistake or misprint in your magnets, we are happy to reprint your magnets at no additional charge or offer you a full refund for your order at our discretion. Also, we will cover the delivery cost of any returned product for these orders.
• To lodge a return, simply contact FridgeMagnets.com within 28 days of delivery:
By Phone: | (877) 214-2860 |
By email: | support@fridgemagnets.com |
Live Chat: | https://www.fridgemagnets.com (business hours only) |
Mail: | 500 Delaware Ave, Suite 1, Wilmington DE 19899 |
• Please supply the following information for all returns:
• Company Name |
• Contact Person |
• Phone Number: |
• Email Address: |
• Invoice Number: |
• Brief description of the issue: |
• Processing your Return:
• FridgeMagnets.com will create a shipping label and express it to you within 1 day of request |
• FridgeMagnets.com will arrange a courier to pick up your package(s) within 1 day from approving the return |
• Your package will return to our head office for assessment. The returns approval outcome will take up to 1 business day for you to be informed |
• Refund or Reprint:
• If a refund is approved, it will be processed within 1 business day and your account will be credited |
• For refunds, please supply: |
- your bank account name |
- your bank account Number |
- your BSB number |
• If the customer prefers their refund to be put back on their credit card, we can also arrange this within 1 business day |
• If a reprint is granted, it will go into production immediately and standard turnaround times apply (see website for details) |
• Exchanges
• FridgeMagnets.com manufactures custom made products that are specially made for each customer and thus do not qualify for an exchange. |
• Returns Window
• You may initiate a return within 28 days of your successful delivery. |
• The return window begins from receiving your successful delivery |
• The return process does not need to be completed within the first 28 days of a successful delivery |