OUR PROCESS
Place your order online, over the phone or via email. Any eligible specials are applied automatically.
Your order is immediately processed. Once received, we will contact you if we require any further details or instructions regarding your artwork. No payment is required at this stage, although you do have the option of prepaying for your order.
Our creative team will quickly start work on your design & send you a digital proof for review.
You will typically receive your proof within 2 business hours and any changes you request are completed. Once you approve the final artwork proof, your order will be ready for production. Payment for your order now becomes due and you will receive a receipt via email.
Production for your fridge magnets are completed, ready for dispatch within 4-5 business days.
We manufacture and dispatch all fridge magnets within 4-5 business days from approval & payment. Larger quantities exceeding 5000 pieces may take an extra working day. Quantities exceeding 10,000 may take a little extra time to produce.
Your completed order will be shipped via USPS express to your door. Fully insured.
Once your order has been manufactured, it is generally delivered between 2 - 3 working days later. You will also receive a tracking email. Our free shipping includes Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands.
Our entire team are always super helpful, friendly and efficient.
We are here to assist, not sell. Our job is to make your experience as easy and seamless as possible. When it comes to response times, we are a little fanatical. Quotes, enquiries, emails and support requests are generally done in minutes (not hours or days).
We'll always bend over backwards to ensure you are 100% happy. Guaranteed.
In the unlikely event that your order arrives damaged, goes missing, is defective or you receive the wrong product, we'll fix it to ensure you are 100% satisfied. No questions asked.
If we've screwed up, we'll reprint or refund your order. No questions asked.
If it's our fault, it should be our problem, not yours. We'll make sure we resolve any issue we have caused as soon as possible with a solution that works for you, be it a reprint, refund or credit. We also take care of any return delivery charges.
The product must share the same specifications, including size, cut type and quantity.
The cheaper price must be available to anyone, including FridgeMagnets.com and offer a similar turnaround time.
The cheaper price must be offered by an American company in the USA.
The competitors price must include all delivery, artwork & setup costs.